If you want a clear way to analyze and refine your business, ACA publishes three different statistical surveys. Compare your agency income and expenses against regional and national averages in the Benchmarking/Cost of Operations Survey. Review vital statistics such as recovery rates, new business, gross collections and balance of accounts in the Top Collection Markets Survey. Locate information on salaries, benefits and employee development in the detailed Compensation & Collection Agency Operations Study. Members participating in these surveys receive a free copy.